Shipping
Where we ship, what it costs, and how long it takes.
Frequently asked questions
Quick answers about shipping. Full zone-by-zone pricing is below the FAQ.
Where do you ship to?
Belgium, plus the EU buurlanden (Netherlands, France, Germany, Luxembourg), and the rest of the EU. We do not ship outside the EU at v1.
How much does shipping cost?
Belgium €7 (€12 above 2kg). NL/FR/DE/LUX €12 (€22 above 2kg), free above €100. Rest of EU €18 (€28 above 2kg), free above €150.
Is pickup in Leuven available?
Yes, free pickup for Belgian postcodes 1000–4000. After ordering, email us to arrange the handoff. We work from home so timing is flexible.
How long does shipping take?
Belgian orders ship within 1–2 business days via Bpost. EU orders typically arrive within 3–7 business days. You will get a tracking email when your order ships.
Do you ship outside the EU?
Not at v1. The shipping and customs paperwork are not worth it for the order volumes we see today. If demand surfaces from the UK, Switzerland, or further afield we will revisit.
Where we ship
Belgium, the Netherlands, France, Germany, Luxembourg, and the rest of the European Union. We do not currently ship outside the EU.
Rates
All prices in euro and final at checkout. The 2 kg threshold only matters for the 8-rope kit; everything else is in the under-2 kg band.
| Zone | Up to 2 kg | 2 to 5 kg | Free above |
|---|---|---|---|
| Pickup in Leuven (postcodes 1000–4000) | €0 | €0 | n/a |
| Belgium (delivery) | €7 | €12 | n/a |
| Netherlands, France, Germany, Luxembourg | €12 | €22 | €100 |
| Rest of the EU | €18 | €28 | €150 |
Only the 8-rope kit (around 3.2 kg packed) hits the over-2 kg band.
Pickup in Leuven
If you live in Belgian postcodes 1000–4000 (Flanders + Brussels), you can pick the order up in Leuven for free. Choose "Pickup in Leuven" at checkout, then email hello@tsurineko.org to arrange a time. We are available most days.
How long it takes
Pez packs orders in person, usually within two working days. Carrier transit times after that are roughly:
- Belgium: 1–2 working days
- Netherlands, France, Germany, Luxembourg: 2–4 working days
- Rest of the EU: 3–7 working days
You will receive a tracking link by email when the parcel ships.
Outside the EU
We are not shipping to the UK, Switzerland, Norway, the US, Canada, or other non-EU destinations at present. Customs paperwork and carrier rates make small parcels uneconomic. If you are abroad and want a kit, write to hello@tsurineko.org and we will see what we can do.
Lost or damaged in transit
If a parcel does not arrive in the expected window, or arrives damaged, write to hello@tsurineko.org. We open the carrier claim and either resend or refund. You do not deal with the carrier yourself.